Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
By Will Guidara

This book is loaded with wonderful stories and insights on hospitality, leadership and culture. I’d recommend picking up the book since I only share a small percentage of the insights. 

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.

 How did Guidara pull off this unprecedented transform...