In Search of Excellence by Tom Peters

The theme we shall return to continually in the book is that it is attention to employees, not work conditions per se, that has the dominant impact on productivity.

He described good managers as value shapers concerned with the informal social properties of organization. He contrasted them with mere manipulators of formal rewards and systems, who dealt only with the narrower concept of short-term efficiency.

We heard talk of organizational cultures

 the family feeling, small is beautiful, 
simplicity rather than complexity, 
hoopla associated with quality products. 
In short, we found the obvious, that the individual hu...